03 / Managed Support
Managed Support is ongoing fractional Salesforce administration for teams that need consistent, senior-level admin work without hiring a full-time admin. Three tiers, each with predictable monthly retainers.
What It Is
A managed support retainer covers the work that piles up between projects. User and permission management, report and dashboard buildout, flow maintenance, release readiness, and the questions that come up when something breaks.
Three tiers let you match the engagement to your unique needs. Start at the tier that fits today, move up when you need to.
Each support tier defines what's in scope, what's out, and when to escalate.
Choose Your Level
Tiers can move with your needs. Start where the workload sits today.
10 to 25 hours per month
Core administration and operational support for teams without a dedicated Salesforce admin.
20 to 50 hours per month
Everything in Essential, with proactive optimization and deeper ongoing configuration work.
Custom scope
Full operational support with senior-level advisory covering roadmap planning, product evaluation, and org design. Scoped individually to each engagement.
Every retainer begins with a one-month initial term and continues month to month. To end the engagement, you give 30 days' written notice by email. The notice period starts on the date it's received, and the contract runs through the end of the following full billing period. Hours worked during the notice period are billed at the contracted rate.
Who This Is For
Requests pile up because nobody owns the queue. An accidental admin is doing it on the side and the backlog keeps growing.
Real ongoing need, but not 40 hours a week. A fractional retainer covers the work without the salary, benefits, and recruiting overhead.
The same person knows your org month over month. No re-explaining your data model every time something needs to change.
No junior resourcing, no hand-off to someone who has to learn your org from scratch.
Choose a tier above to request a proposal, or book a 30-minute discovery call to talk through which level fits your workload.